Previously, users of the system needed at least some level of GIS knowledge to directly use the system. Often, the value derived by those working directly with the system was dependent on their skill level with the software. The Department of Animal Services tracks the occurrence of rabies in bats by mapping locations where it has impounded bats and results of tests on those bats. Although it has had a successful history in Riverside County, GIS was identified as a technology with the potential to deliver even greater returns. That experience led the county to evaluate a broader, countywide ELA. Other county internally facing websites use ArcGIS Online maps to enhance communications within and between county agencies and departments to improve operations. In 2011, the county entered into a public safety enterprise license agreement (ELA) with Esri. Thermal short circuit, 3 sec. A Dramatic Change, with its ELA, Riverside County gets an ArcGIS Online organizational account that provides a large block of named users and credits. Some ArcGIS Online maps, like the Licensed Healthcare and Social Vulnerability map, help policy makers identify potential problems so they can be mitigated. Information on the occurrence of West Nile virus in the human population, as well as surveillance activities and mitigation efforts, can be compared using a three-paneled web mapping application. Reaching a Larger Audience, shortly after signing the ELA in November 2012, the county started creating web maps and apps. And it has been, over the past 50 years, one of the fastest-growing areas in the entire nation. Implementing ArcGIS Online "will transform the way we spatially interact with data and information according to Tom Mullen II, assistant CIO. Crawford noted that while it transcends departmental interests, enterprise GIS must support departmental and operational requirements.